Tell us about your recent stay

Thank you for choosing Captain's Club Hotel for your recent trip. Your feedback is vital in terms of helping us to continuously improve our services, and we would be really grateful if you could tell us about your experience with us using the form below. Once you have completed the survey, one of our crew may get in touch with you to discuss your feedback in more detail.

  • Customer information

    *Required fields
  • The hotel in general

    Please tell us a bit more about your experience at the hotel.
  • How would you describe your overall experience at Captain's Club Hotel & Spa?
    ExcellentVery GoodGoodFairPoorN/A
  • To what extent do you agree with the following statement. All public areas, including the spa, bar, restaurant, and outdoor spaces, were clean, modern, and well-presented.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • Did you experience any issues during your stay?
  • If yes, what happened?
  • Did you speak to anyone?
  • Were you satisfied with the resolution?
  • If not, what could we have done better?
  • Was there a member of our crew that made your stay more memorable? If so, who and why?
  • Your room

    To what extent do you agree or disagree with the following statements.
  • The room was clean, modern, and well-presented.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • The bed was comfortable.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • There was a good range of amenities in the room.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • The amenities in the room were in good working order.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • The technology in the room, i.e. TV, WiFi and audio systems, were high quality.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • Service

    To what extent do you agree or disagree with the following statements.
  • I experienced great service at all times during my stay.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • I was made to feel welcome.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • I was treated as a valued guest.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • The crew anticipated my needs.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • The crew were knowledgeable about the hotel.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • The crew were knowledgable about the local area.
    Strongly agreeAgreeDisagreeStrongly disagreeN/A
  • Food and drink

    Please tell us a little more about your dining experience at the hotel.
  • Did you eat with us during any of the following times?
    BreakfastLunchDinner
  • Did you make use of any of the following during your stay?
    RestaurantLoungePrivate diningRoom serviceBar
  • How did you find the choice of dishes available on our menus?
    ExcellentVery GoodGoodFairPoorN/A
  • How did you find the overall food and drink experience?
    ExcellentVery GoodGoodFairPoorN/A
  • Sustainability

    The Captain's Club is committed to implementing environmental 'good' practice throughout the hotel.
  • The crew were knowledgeable of the hotel's sustainability policies.
  • The hotel clearly shared and demonstrated its sustainability goals and vision.
  • The hotel's sustainability commitment resulted in my overall experience being:
    EnhancedDiminishedIt made no difference
  • Thank you so much for helping to make Captain's Club even better.

Our aim at the Captain’s Club Hotel is for all our guests to leave us happy. If you would like to discuss anything further, we’d be delighted to hear from you.

Please email tim@captainsclubhotel.com and juliet@captainsclubhotel.com with any Guest Relations issues.

Thank you!

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