Careers at Captain's Club Hotel & Spa

Receptionist Duties and Responsibilities

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face
• Completing procedures when guests arrive and leave
• Choosing rooms and handing out keys
• Preparing bills and taking payments
• Taking and passing on messages to guests
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• Answering questions about what the hotel offers and the surrounding area
• To build a good rapport with all guests and resolve any complaints/issues quickly to
• To maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently

Required Skills

• Outstanding communication and listening skills, in addition to basic computer knowledge
• Team player
• Have an enthusiasm and possess superb customer service skills
• Take pleasure in working with people and have a welcoming and outgoing personality
• Education and Experience Requirements
• Must have minimum GCSE, BTEC or Equivalent.
• Good written and spoken English

Essential

• At least 1 year of previous experience working as a hotel receptionist

Job Type: Both full-time and part-time positions available.

Salary: Discussed on interview.

Overview

The Captain’s Club Hotel and Spa is recruiting for a flexible, enthusiastic and experienced Bartender/mixologist to join our bar team in the Club area of the hotel.

You need to be able to work either alone and as part of a team, shifts pattern including weekends and evenings. With fantastic customer service skills and a good food and wine knowledge, the successful candidate will be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.

Responsibilities

• Prepare alcohol or non-alcohol beverages
• Interact with customers
• Take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations.

Requirements

• 1+ years of experience as a bartender
• Essential Excellent knowledge of in mixing, garnishing and serving drinks
• Excellent English knowledge
• Positive attitude and excellent communication skills
• Ability to keep the bar organized, stocked and clean

Live in accommodation is not available.

Salary depending on experience.

Benefits

• Free uniform & meals on duty
• Discounted rates on products
• Opportunities for training and development

Captains Club Hotel & Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.

Job Type: Full-time

*Due to the volume of applications received, only those selected for interviews will be contacted.

We are seeking an enthusiastic Chef de Partie to join our crew at the Captains Club Hotel, Christchurch. Previous hospitality experience essential.

This person must have fantastic organisational skills and the ability to work within a team. Able to demonstrate excellent communication skills. They must be confident and be able to anticipate, manage and meet all our customers’ expectations and maintain high standards.

Duties:
• To maintain a high standard of service at all times.
• To ensure that all Health and Safety legislation and guidelines are implemented, adhered
to and reviewed regularly, in respect of kitchen production, employees, machinery,
equipment and hygiene.
• To ensure all products used are of a high standard.
• To produce all dishes to a high standard upon presentation of the recipe.
• To ensure all areas are clean and tidy after service
• To ensure all dishes are served at the correct portion size, quality and temperature.
• Jointly responsible for preparing kitchen cleaning rotas, supervising cleaning schedules
and signing off on a weekly basis.

Essential:
Junior Chef de Partie 2 years minimum

Desirable:

• NVQ Level 2 catering hospitality or equivalent and above
• Level 2 in food hygiene or equivalent and above
• Worked in a hotel environment

Rewards:

• 29 days holiday
• Free uniform & meals on duty
• Discounted rates on products
• Opportunities for training and development

Job Type: Full-time

Salary: £20,800.00 per year plus gratuities

Live in accommodation is not available.