Hotel jobs in Christchurch, Dorset

JOB DESCRIPTION

Position:                           Assistant Spa Manager

Department:                     Spa

Reporting to:                    Spa Manager

Direct Reports:                 Spa Staff

Responsible for:               Continuation of high standards of service and treatments in the spa department. Assisting Spa Manager in all duties carried out to                                                        ensure the smooth running of the department.

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Requirements for Role:

NVQ Level 3 / above or equivalent therapist qualification required.  Strong presentation and communication skills and good working knowledge of excel, word, outlook and power point.

Objectives:

• Maintain spa standards including ordering, stocktake, rota management, in house offers and any other appropriate tasks your line manager presents.
• Assist in planning and delivery of staff training
• Manage the department fully in absence of the Spa Manager.

Main Responsibilities:

 Spa Development and Maintaining standards

• Develop new spa treatments, packages and special offers with the support of the Spa Manager
• Ensure treatments/packages are marketable, profitable and manageable.

Training

• Support Heads of Department in development of specific department training
• Agree all spa staff training requirements with Spa Manager
• Ensure Inter-departmental training with reservations and other teams

Spa Standards

• Ensure a high standard of training in both treatments and customer service
• Ensure refresher training carried out with all staff where required
• Carry out treatments for clients to the expected standard where required

Other

• Complete promotional material for events as required
• Assist Spa Manager in organisation of all spa promotional events and events attending by CCH Hotel & Spa.

Development of CCH Spa Team

• Ensure sickness is managed appropriately
• Help train all spa staff to the agreed standard and ensure training is appropriate and effectively planned for departments responsible
• Assist in periodically inspecting spa staff performance and carry out coaching where improvements are required

Administration & General Spa Management Duties

• Follow policies and procedures within spa
• Ensuring spa resources are available and appropriate
• Carry out Spa Duty Manager shifts as required and be flexible with working hours.
• Assisting Spa Manager in overseeing monthly stock takes and ongoing stock control measures
• Assisting Spa Manager in all administrative spa duties where necessary

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all departmental fire and emergency procedures
• Ensure that all staff within the department work in a manner, unlikely to give risk of harm or injury to themselves or others
• Encourage awareness of health and safety in relation to all tasks
• Ensure that staff work with the highest levels of hygiene and sterilization
• Ensure that all staff maintain the highest levels of personal hygiene
• To ensure all Health and Safety training is carried out with new therapists
• Ensure all therapists receive injury prevention training on induction

To be fully conversant with:

• CCH fire procedures
• CCH security procedures
• CCH Health and safety policy and procedures
• CCH facilities
• CCH standards of operation and department procedures
• All methods of payment accepted by CCH
• Current and future marketing promotions
• The Employee handbook including equal opportunities and diversity and also social media rules and regulations.

Essential:

• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and personal presentation
• Excellent English knowledge
• Positive attitude and excellent communication skills

Rewards:

• 29 days holiday (based on full time hours)
• Free uniform & meals on duty
• Discounted rates on products
• Opportunities for training and development

Live in accommodation is not available.
Salary depending on experience

An excellent opportunity has arisen at our 4* Captains Club Hotel in Christchurch, Dorset for a Club Supervisor in our busy restaurant.

A well established, 29 bedroom, 4* boutique hotel with fantastic surroundings, situated right beside the River Stour and is a very popular venue for both corporate and leisure clients.

The role:

Ensuring the smooth running of the restaurant alongside our management team providing an excellent standard of service to all customers. You will be a Supervisor already in a high volume restaurant and be looking to join a Hotel that offers great training and career development. Most importantly you will be a hands on person who loves to lead and motivate a team.

Desired qualifications/experience:

• Come from a hospitality background.
• Have prior experience in restaurants and hotels
• Have good knowledge of EPOS systems.

Applicants must:

• Be well presented
• Display passion and enthusiasm and be confident, friendly and outgoing with exceptional customer service skills
• Have excellent spoken and written English skills along with a professional manner

Salary depending on experience

Rewards:

• 29 days holiday
• Free uniform & meals on duty
• Discounted rates on products
• Opportunities for training and development

Required experience:

• Restaurant Supervisor: 1 year +

This is a very exciting job opportunity for someone who wants to develop their career in a beautiful environment with a wonderful team of people! if you'd like to be considered for this role and want to come in for a chat, please send a CV and cover letter outlining why this is the right job for you.

Due to the volume of applications received, only those selected for interviews will be contacted.

Captains Club Hotel and Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds

Job Title: Spa Therapist

Department: Spa

Job Purpose

To provide hotel guests and customers with spa treatments and deliver customer service excellence.

Role Authorities

Has authority to:

· Provide treatments

· Book treatments

· Recommended retail opportunities to clients

· Maintain spa standards

Does not have authority to:

· Disclose confidential information about employees, the company or clients

· Purchase without approval

Spa Therapist Duties and Responsibilities

• Provide consistent professional treatments compliant with spa protocols and accepted documentation practices

• Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures

• Possess the aptitude to work with no direct supervision

• Maintain a constructive attitude and add toward a quality work environment

• Perform prep work, correctly clean and restock room as necessary

• Actively support the spa, treatments, services and retail, in addition to programs, promotions and/or discounts obtainable

• Be supple with schedule, at the bottom of the needs of the spa

Required Skills

• Outstanding communication and listening skills, in addition to basic computer knowledge

• Team player

• Have an enthusiasm and possess superb customer service skills

• Take pleasure in working with people and have a welcoming and outgoing personality

Education and Experience Requirements

Must have minimum NVQ level 2, BTEC or Equivalent in Beauty Therapy

The Captains Club Hotel and Spa is recruiting for a flexible, enthusiastic and experienced Food & Beverage assistant to join our font of house team.

Responsibilities:

• Receive orders and serve guests requests completely in a timely manner
• Understand menu content, any menu changes, and promotional activities
• Keep your service area clean, tidy, and well-prepared
• Answer Guest queries in a polite and helpful manner
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

Desirable:

• 1+ years of experience

Essential:

• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Passion for food and beverage and willingness to learn
• Ambitious and hard working
• Good communication and personal presentation
• Excellent English knowledge
• Positive attitude and excellent communication skills

Rewards:

• 29 days holiday (based on full time hours)
• Free uniform & meals on duty
• Discounted rates on products
• Opportunities for training and development

Live in accommodation is not available.
Salary depending on experience

The Captain's Club Hotel in Christchurch is looking for an enthusiastic individual to join their kitchen porters team on a full time basis.

As a kitchen porter you will help to keep the kitchen running smoothly by making sure everything is clean, tidy, safe and hygienic.

Your duties will include:

- unloading deliveries of food to the kitchen
- organising the storeroom
- collecting and washing pots, pans, plates and cutlery
- getting pots, pans plates and cutlery back into use as quickly as possible
- washing and disinfecting kitchen appliances, work surfaces, floors and walls
- making sure kitchen equipment is properly stored
- removing and recycling waste from the kitchen
- Follow daily cleaning schedule

Skills:

- the ability to carry out tasks quickly
- good communication skills
- the ability to work in a team
- the ability to work on your own and use your initiative
- the ability to remain calm under pressure
- an awareness of hygiene and safety regulations
- the ability to follow instructions.

Salary: competitive hourly rate, plus gratuities

Rewards:

- 29 days holiday
- Free uniform & free meals on duty
- Discounted rates on products

Captains Club Hotel & Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.

Job Type: Full-time