Careers at Captain's Club Hotel & Spa

Do you have a passion for the hospitality industry, driven by delivering exceptional experiences to guests and feel you can bring something new and exciting to our 5 star working environment? Then we would really like to hear from you. Jump ship and come aboard Captain's Club in Christchurch, Dorset, and let us show you the ropes. Get in touch - you could be the perfect fit.

Live Vacancies

Come aboard

We are always offering exciting opportunities to join our fantastic team. If you have what it takes, we would love to hear from you! Please send a copy of your CV to hr@captainsclubhotel.com
  • Full time Spa Therapist

    We are always offering exciting opportunities to join our fantastic team.

    Job Type: Both Full time & Part-time positions available

    The Captain’s Club Hotel & Spa are looking for a confident hard working beauty therapist to join our ever expanding award winning Spa. With competitive commission schemes and incentive schemes both available.
    Our 4 treatment room boutique Spa offers exclusive treatments, products, training and the chance to work along side a passionate and experienced group of individuals.

    The Skills: Outstanding communication and listening skills, in addition to basic computer knowledge. An enthusiastic team player with superb customer service skills. Must have minimum NVQ level 2 &/or higher and be enrolled in a NVQ Level 3. Experience and training in  Caudalie, CND & EzRunner desirable but not necessary.

    The details: Spa Therapist position is with the intention to start as soon as possible, a part time position is also available with the opportunity to work up to 40 hours per week.

    Reports to: Chelsie Rogers, Spa Manager- spamgr@captainsclubhotel.com

    Location: Captains Club Hotel & Spa, Christchurch, Dorset

    Due to the volume of applications received, only those selected for interviews will be contacted. Captain’s Club Hotel and Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.

    We look forward to hearing from you!

     

  • Receptionist

    We are always offering exciting opportunities to join our fantastic team.

    Receptionist Duties and Responsibilities:

    • Dealing with bookings by phone, e-mail, letter, fax or face-to-face
    • Completing procedures when guests arrive and leave
    • Choosing rooms and handing out keys
    • Preparing bills and taking payments
    • Taking and passing on messages to guests
    • Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
    • Answering questions about what the hotel offers and the surrounding area
    • To build a good rapport with all guests and resolve any complaints/issues quickly
    • To maintain high quality customer service.
    • To deal with guest requests to ensure a comfortable and pleasant stay
    • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
    • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
    • To ensure that all reservations and cancellations are processed efficiently

    Required Skills:

    • Outstanding communication and listening skills, in addition to basic computer knowledge
    • Team player
    • Have an enthusiasm and possess superb customer service skills
    • Take pleasure in working with people and have a welcoming and outgoing personality

    Education and Experience Requirements:

    • Must have minimum GCSE, BTEC or Equivalent.
    • Good written and spoken English

    Essential:

    • At least 1 year of previous experience working as a hotel receptionist

    Job Type: Both full-time and part-time positions available.

    Salary discussed on interview

  • Part-time Night Porter

    We are always offering exciting opportunities to join our fantastic team.

    At the Captains Club Hotel an exciting opportunity has arisen to join our night porter’s team on a part time basis. This person must have high customer service skills, fantastic organisational skills and the ability to work within a team as well as by his or herself. Able to demonstrate excellent communication skills, both written and verbal. They must be confident and be able to anticipate, manage and meet all our customers’ expectations.

    Duties and Responsibilities:

    • To ensure that arriving and departing guests are taken care of to the standards set by the company.
    • To ensure the efficient and safe transferal of luggage.
    • To meet and see off all arriving and departing guests during shift.
    • To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
    • To ensure no guests are left waiting in any are of reception or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
    • To assist with taking coats and returning them to arriving and departing Restaurant or Conference Guests.
    • To ensure all public areas are tidy and set up at all times to the required standard.
    • To ensure good ground floor bathrooms are kept to the required standards throughout the day with the items being replaced as required.
    • To set up and clear down the Terrace and Poolside areas to the required standards.
    • To assist Reception in peak periods with guest enquiries, issuing of keys etc.
    • Establishing a courteous, helpful and friendly attitude to all guests at all times.
    • To ensure all messages are delivered to recipients promptly and according to their wishes.
    • To be responsible for answering enquiries and assisting guests with queries, routes, etc.
    • To carry our cleaning schedule as per instructions/standards.
    • To assist guests with hire of bicycles.
    • To assist in any area as required and perform any reasonable tasks as requested by Management.
    • To make sure that Company Policy and the vision are followed at all times.
    • To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations.
    • To organise taxi or transport for guests when needed.
    • Control light and music in all public areas.
    • To set up and break down functions when required to company standard.
    • To ensure all functions rooms are cleaned to the required standard.
    • Report maintenance issues.
    • To be available for training and crew meetings as requested.
    • To control the hotels information being displayed at reception.
    • To ensure all daily postage is franked accordingly.

    Required Skills:

    • Outstanding communication and listening skills, in addition to basic computer knowledge
    • Team player
    • Have an enthusiasm and possess superb customer service skills
    • Take pleasure in working with people and have a welcoming and outgoing personality

    Education and Experience Requirements:

    • Minimum of GCSE’s or equivalent
    • Previous experience desirable not essential
    • No live in accommodation available

    Rewards:

    • Free car parking
    • Free uniform & free meals on duty
    • Discounted rates on products
    • Opportunities for training and development

    Due to the volume of applications received, only those selected for interviews will be contacted. Captains Club Hotel & Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.

    Job Type: Part-time

    Salary: £8.50p/h