Hospitality Careers | Captain’s Club Hotel & Spa

Part-time Night Porter
At the Captains Club Hotel an exciting opportunity has arisen to join our night porter's team on a part time basis. This person must have high customer service skills, fantastic organisational skills and the ability to work within a team as well as by his or herself. Able to demonstrate excellent communication skills, both written and verbal. They must be confident and be able to anticipate, manage and meet all our customers’ expectations.
Duties and Responsibilities:
To ensure that arriving and departing guests are taken care of to the standards set by the company.
To ensure the efficient and safe transferral of luggage.
To meet and see off all arriving and departing guests during shift.
To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
To ensure no guests are left waiting in any are of reception or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
To assist with taking coats and returning them to arriving and departing Restaurant or Conference Guests.
To ensure all public areas are tidy and set up at all times to the required standard.
To ensure good ground floor bathrooms are kept to the required standards throughout the day with the items being replaced as required.
To set up and clear down the Terrace and Poolside areas to the required standards.
To assist Reception in peak periods with guest enquiries, issuing of keys etc.
Establishing a courteous, helpful and friendly attitude to all guests at all times.
To ensure all messages are delivered to recipients promptly and according to their wishes.
To be responsible for answering enquiries and assisting guests with queries, routes, etc.
To carry our cleaning schedule as per instructions/standards.
To assist guests with hire of bicycles.
To assist in any area as required and perform any reasonable tasks as requested by Management.
To make sure that Company Policy and the vision are followed at all times.
To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations.
To organise taxi or transport for guests when needed
Control light and music in all public areas
To set up and break down functions when required to company standard.
To ensure all functions rooms are cleaned to the required standard
Report maintenance issues
To be available for training and crew meetings as requested.
To control the hotel's information being displayed at reception.
To ensure all daily postage is franked accordingly.

Required Skills:
Outstanding communication and listening skills, in addition to basic computer knowledge
Team player
Have an enthusiasm and possess superb customer service skills
Take pleasure in working with people and have a welcoming and outgoing personality

Education and Experience Requirements:
Minimum of GCSE’s or equivalent.
Previous experience desirable not essential
No live in accommodation available

Rewards:
Free car parking
Free uniform & free meals on duty
Discounted rates on products
Opportunities for training and development

Due to the volume of applications received, only those selected for interviews will be contacted.
Captains Club Hotel & Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.
Job Type: Part-time
Salary: £8.50 /hour
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