Hotel jobs in Christchurch, Dorset

Careers

Welcome aboard

Do you have a passion for the hospitality industry, a drive to deliver exceptional service to guests, and feel you can bring something new to our 5 star working environment? Then why not jump ship and come aboard Captain's Club and let us show you the ropes? Get in touch today - you could be the perfect fit.

  • Hotel Bartender

    The Captains Club Hotel and Spa is recruiting for a flexible, enthusiastic and experienced Bartender/mixologist to join our bar team in the Club area of the hotel.

    With fantastic customer service skills and good food and wine knowledge, the successful candidate will be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.

    Responsibilities:

    • Prepare alcohol or non-alcohol beverages
    • Interact with customers, take orders and serve snacks and drinks
    • Assess customers’ needs and preferences and make recommendations
    • Mix ingredients to prepare cocktails
    • Check customers’ identification and confirm it meets legal drinking age
    • Restock and replenish bar inventory and supplies
    • Stay guest focused and nurture an excellent guest experience
    • Comply with all food and beverage regulations

     
    Desirable:

    • 1+ years of experience as a bartender

     
    Essential:

    • Excellent knowledge of in mixing, garnishing and serving drinks
    • Excellent English knowledge
    • Positive attitude and excellent communication skills
    • Ability to keep the bar organised, stocked and clean

     
    Rewards:

    • 29 days holiday
    • Free uniform & meals on duty
    • Discounted rates on products
    • Opportunities for training and development

     
    Live in accommodation is not available.
    Salary depending on experience

    Captains Club Hotel and Spa – Christchurch BH23

  • Spa Manager

    The Captains Club hotel is an award-winning privately owned 4* hotel beautifully located on the outskirts of the River Stour in Christchurch, Dorset.

    We are a friendly, vibrant and modern hotel who welcome repeat guests back time and time again. In our boutique sized venue, every individual is a key player and vital to providing the best customer service to our guests and achieving the organization’s goals.

    Key Responsibilities:

    • Responsible for the financial performance of the Spa.
    • To monitor operating costs, overseeing purchase orders and invoices
    • To oversee ordering, storage and stock control, minimizing stock loss.
    • Ensure that purchasing is aligned with budget and current performance levels.
    • Recruit and Oversee Staff: employee recruiting, selection and training.
    • Rota management in accordance with needs/budget
    • Assist with promotions and sales
    • Supervise facility maintenance
    • Ensure customer satisfaction

     
    You must be:

    • An excellent Communicator
    • Enthusiastic and driven
    • In the detail
    • Customer Focused
    • Commercially Aware

     
    Requirements:

    • Excellent organisational and communications skills
    • At least NVQ3 or above qualified in beauty therapy
    • At least 3-5 years of beauty salon/spa experience
    • Exacting eye for customer service, ensuring a superior customer experience every client visit
    • Confident in retailing
    • Self-motivated, passionate, customer and team focused.
    • Confident in making decisions
    • Proven experience in a similar role
    • Strong organisational skills

     
    Rewards:

    • 29 days holiday
    • Free uniform & free meals on duty
    • Discounted rates on products
    • Due to the volume of applications received, only those selected for interviews will be contacted.
    • Captains Club Hotel & Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.

     
    Salary depending on experience

    This is a very exciting job opportunity for someone who wants to develop their career in a beautiful environment with a wonderful team of people! if you'd like to be considered for this role and want to come in for a chat, please send a CV and cover letter outlining why this is the right job for you.

  • Spa Therapist

    Job purpose: To provide hotel guests and customers with spa treatments and deliver customer service excellence.

    Duties and Responsibilities:

    • Provide consistent professional spa massage and body treatments compliant with spa protocols and accepted documentation practices
    • Handle guests’ queries and concerns efficiently and politely
    • Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures
    • Provide exact, suitable and instant responses to all requests by guests
    • Possess the aptitude to work with no direct supervision
    • Maintain a constructive attitude and add toward a quality work environment
    • Regularly present at, take part in and support training and crew meetings for the spa
    • Help in all areas of spa operation as requested by the organisation
    • Perform prep work, correctly clean and restock room as necessary
    • Communicate to administration any and all occurrences involving crew or guests in the spa that need concentration
    • Actively support the spa, treatments, services and retail, in addition to programs, promotions and/or discounts obtainable
    • Converse to management any and all occurrences connecting crew or guests in the spa that require notice
    • Efficiently inform and teach guests concerning specific wellness concerns
    • Be supple with schedule, at the bottom of the needs of the spa
    • Properly care for tools and use proper amounts of manufactured goods to assist with cost controls

     
    Required Skills

    • Outstanding communication and listening skills, in addition to basic computer knowledge
    • Team player
    • Have enthusiasm and possess superb customer service skills
    • Take pleasure in working with people and have a welcoming and outgoing personality

     
    Education and Experience Requirements

    • Must have minimum NVQ level 2, BTEC or Equivalent.
    • Reports to Line Spa manager - Chelsie Rogers

     
    Roles authorities to:

    • Provide treatments
    • Recommend products

     
    Does not have authority to:

    • Disclose confidential information about employees or the company
    • Purchase without approval

     
    Location Captain’s Club Hotel Spa, Christchurch, Dorset

    Captains Club Hotel & Spa is an equal opportunity employer and actively seeks candidates from diverse backgrounds.