Spa Terms and Conditions

Prices are from 1st May 2011 to 1st May 2012, subject to availability and change.

Booking Conditions

All special offers, spa day packages and bookings valued £100 and over will be secured with a 50% deposit payable in advance. The balance can be paid at the time of booking by cash, cheque, credit/ debit card or by providing us with your gift voucher number. Deposits are non-refundable in the event of cancellation within 7 days of your appointment, but will be transferred over to another booking for you if you change the date of your booking.

Treatment Times & Arrival

In order for us to provide our clients with the best possible service, we request that you arrive 15 minutes prior to your appointment time.
As a courtesy to our other spa clients, we endeavour to ensure that treatment times are adhered to and consequently may not be able to treat clients who arrive late. We regret that latecomers will incur the full fee for shortened treatment times.

Mobile Phones

To preserve a peaceful atmosphere we request that mobile phones are switched off before entering CC Spa.

Children

For health, safety, insurance and relaxation purposes children under the age of 16 years are not permitted in the spa.

Medical Conditions

When you book, please notify our therapists of any existing or former medical conditions that may affect the services they are able to offer you.

For example:

  • Cardiac conditions
  • Back or neck injury
  • Radiotherapy or chemotherapy for the treatment of cancer or if you have suffered with cancer in the last two years
  • If you have undergone surgery in the last three months
  • If you have ever had a deep vein thrombosis (DVT)
  • Skin allergies / sensitivity which may be aggravated by some of our massage products
  • Pregnancy
  • Some treatments may be unsuitable so you should consult your doctor prior to booking, if you are unsure please provide a doctors letter. We are unable to make refunds if you fail to disclose a medical condition at the time of booking which subsequently prevents you receiving your treatment.