The Captain’s Club Hotel Mission Statement

We live by our principles and strive to positively connect in each and every way with our customers, staff, suppliers and environment.

We are proud to be independent.  Independent in design and independent in nature – free from the restraints of a corporate brand - we are flexible, vibrant and open minded. 

We are passionate about perfection. Termed ‘exclusive’ in size but have gained a reputation for being ‘big’ on delivery – or as we like to say… small, yet perfectly formed. 

We are proud.  We are passionate.  We are the award winning Captain’s Club Hotel.

Here are the principles by which we serve everyday…

Our Hotel

It has always been, and will always be, about providing the best quality service and the best quality location for our customers.

A service that is attentive, reliable and great value for money.  A location that is individual, comfortable and contemporary. 

We provide a haven for our customers so, from the moment a guest sets foot into our hotel, whether on leisure or business, they can relax and remain confident that all their needs and desires will be expertly taken care of. 

We are dedicated and promise to exceed expectations.

Our Customers

Without our customers we would just be a great location.  We love our guests and strive every day to build long term relationships with all… whether popping in for coffee, enjoying a leisurely lunch or undertaking a business meeting, we appreciate the trust that our customers place with us and we will never let them down.  

As such; we are timely, indulgent and extremely pro-active to ensure that our guests treat our hotel as their home from home and continue to come back to us time and time again.

Our Staff

As much as we are passionate about our customers and consistently delivering a premier service, we are also passionate about our staff, or as they are affectionately known… our ‘crew’.

Our crew are like our family.  A family of professionals with a ‘can do’ attitude.  Always cheerful, always approachable and always polite. 

We genuinely care for each other and work in an environment based on support, empathy and honesty.  Our mantra is to provide a healthy work/life balance.

Smart, intelligent and experienced, our crew reflect the spirit of our hotel, perfectly.

Our Suppliers

We care greatly about the relationship with our suppliers. 

We aspire to develop partnerships which mirror our standards of integrity, quality and dependability.  We work hand in hand to ensure that our approach and relationships remain as fresh as our produce.

We treat each other with mutual respect, set realistic goals and achieve desired results.  In short, together, we deliver.

Our Environment

We are situated within a great location and we aim to make sure it is kept that way. 

The Captain’s Club Hotel is considerate to its neighbours, supportive to its community and caring of its wildlife.

We take a positive standpoint to protect our environment and are innovative with our approach.  Having secured the much coveted Gold status with the Green Tourism Board, we are committed to become a selfless hotel leader in environmental considerations whilst being extremely optimistic that we can continue to make a difference. 

We are truly proud and passionate about our hotel, customers, staff, suppliers and environment.